Return Policy: We always strive to do our best, however, if we made an error on your order, please accept our apologies, contact us and we will make it right. Exchanges and returns are accepted within 30 days of the shipment with a prior RMA (Return Material Authorization). Please contact us for the RMA number prior to shipping back any products. Customer is responsible for all return freight charges, unless the error is on our part. All returned goods must be in original cartons and be well packed.
Freight and Damaged Goods Policy: If you received an item that appears to have been damaged in-transit, call or email us immediately at 1-800-833-5998 or Info@HaggardsRusticGoods.com, preferably while the driver is still there. If you do not inspect your shipment for damages right away, (within 3 days) we cannot be responsible for freight damages. When goods leave our dock, they are in perfect condition.
Those items that say "Free Freight" are to the contiguous United States only. Larger (freight) shipments are curb-side only. A signature and possibly assistance may be required for unloading. We will work with you to arrange a delivery date and time, but, the final details will be between you and the freight carrier.